Frequently Asked Questions
Xactus acquired the platform and business to support continued investment in technology, operations, and client service. The acquisition creates an opportunity to enhance the platform’s long-term capabilities while maintaining continuity for existing clients.
XedaLink plans to invest in the people, processes, and technology supporting the platform over time.
In the near term, nothing operationally changes. The platform has been renamed XedaLink, but continuity of operations remains the immediate priority.
Over time, clients may see expanded capabilities and additional platform enhancements as investments are made in the business.
Your existing points of contact and support channels will remain in place during the transition period.
Contact information, including email addresses and phone numbers, will remain unchanged initially. If any future updates are required, you will be notified directly by your account team.
No. XedaLink is intended to remain an ongoing platform and business.
All existing clients will continue to be supported on the platform, and the rebranding effort reflects a long-term commitment to continued operations and future investment.
XedaLink will operate as a separate legal entity with distinct operational boundaries and separate handling of client information and data.
Appropriate measures are being maintained to preserve confidentiality, operational independence, and data separation.
We understand the importance of confidentiality and data separation.
XedaLink is being operated with separate organizational and operational controls designed to maintain appropriate boundaries for client information, systems, and data access.
XedaLink will continue to be supported by its existing operational and platform teams throughout the transition process.
The business will maintain dedicated operational focus on supporting the platform and its clients.
Clients recently experienced a cloud environment transition in April 2026. Additional transition activities related to operational ownership are expected to occur over time.
Clients will be informed in advance of any required maintenance windows, downtime, or actions needed.
The platform was rebranded to XedaLink to reflect its future direction and long-term vision as an independent business and platform.
The new brand represents continued investment, innovation, and platform evolution while maintaining continuity for existing clients.
No. They are completely separate legal entities.
The XedaLink brand will operate independently and will not be co-branded with Xactus within the business supporting Consumer Reporting Agencies. Xactus branding will not appear within the platform experience or standard client-facing business operations.
